Total quality management: Difference between revisions
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In [[health care quality assurance]], '''total quality management''', also called continuous quality management, is "the application of industrial management practice to systematically maintain and improve organization-wide performance. Effectiveness and success are determined and assessed by quantitative quality measures."<ref>{{MeSH}}</ref><ref name="pmid17684190">{{cite journal| author=Shortell SM, Rundall TG, Hsu J| title=Improving patient care by linking evidence-based medicine and evidence-based management. | journal=JAMA | year= 2007 | volume= 298 | issue= 6 | pages= 673-6 | pmid=17684190 | doi=10.1001/jama.298.6.673 | pmc= | url=http://www.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pubmed&tool=sumsearch.org/cite&retmode=ref&cmd=prlinks&id=17684190 }} </ref> | In [[health care quality assurance]], '''total quality management''', also called continuous quality management, is "the application of industrial management practice to systematically maintain and improve organization-wide performance. Effectiveness and success are determined and assessed by quantitative quality measures."<ref>{{MeSH}}</ref><ref name="pmid17684190">{{cite journal| author=Shortell SM, Rundall TG, Hsu J| title=Improving patient care by linking evidence-based medicine and evidence-based management. | journal=JAMA | year= 2007 | volume= 298 | issue= 6 | pages= 673-6 | pmid=17684190 | doi=10.1001/jama.298.6.673 | pmc= | url=http://www.ncbi.nlm.nih.gov/entrez/eutils/elink.fcgi?dbfrom=pubmed&tool=sumsearch.org/cite&retmode=ref&cmd=prlinks&id=17684190 }} </ref> | ||
One goal is to reduce [[clinical practice variation]]. | |||
The [[Institute of Medicine]] has addressed this topic.<ref>{{cite book |author=Fanjiang, Gary; Reid, Proctor P.; Grossman, Jerome H. |title=[http://www.nap.edu/catalog.php?record_id=11378 Building a better delivery system: a new engineering/health care partnership] |publisher=National Academies Press |location=Washington, D.C |year=2005 |pages= |isbn=0-309-09643-X |oclc= |doi= |accessdate=}}</ref> | The [[Institute of Medicine]] has addressed this topic.<ref>{{cite book |author=Fanjiang, Gary; Reid, Proctor P.; Grossman, Jerome H. |title=[http://www.nap.edu/catalog.php?record_id=11378 Building a better delivery system: a new engineering/health care partnership] |publisher=National Academies Press |location=Washington, D.C |year=2005 |pages= |isbn=0-309-09643-X |oclc= |doi= |accessdate=}}</ref> | ||
Revision as of 14:43, 12 October 2011
In health care quality assurance, total quality management, also called continuous quality management, is "the application of industrial management practice to systematically maintain and improve organization-wide performance. Effectiveness and success are determined and assessed by quantitative quality measures."[1][2]
One goal is to reduce clinical practice variation.
The Institute of Medicine has addressed this topic.[3]
Kano proposes that customers want basic, linear, and attractive qualities.[4] Kano proposes that basic expectations are subconscious unless they are not met. On the other hand, attractive qualities are supraconscious and lead to delight when they are met.
References
- ↑ Anonymous (2024), Total quality management (English). Medical Subject Headings. U.S. National Library of Medicine.
- ↑ Shortell SM, Rundall TG, Hsu J (2007). "Improving patient care by linking evidence-based medicine and evidence-based management.". JAMA 298 (6): 673-6. DOI:10.1001/jama.298.6.673. PMID 17684190. Research Blogging.
- ↑ Fanjiang, Gary; Reid, Proctor P.; Grossman, Jerome H. (2005). Building a better delivery system: a new engineering/health care partnership. Washington, D.C: National Academies Press. ISBN 0-309-09643-X.
- ↑ Kano, N (1995). “Upsizing the organization by attractive quality creation”, Kanji, Gopal K.: Total quality management: proceedings of the first world congress. London: Chapman & Hall, 60-72. ISBN 0-412-64380-4.