Total quality management: Difference between revisions
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One goal is to reduce [[clinical practice variation]]. | One goal is to reduce [[clinical practice variation]]. | ||
The [[Institute of Medicine]] | The [[Institute of Medicine]]<ref>{{cite book |author=Fanjiang, Gary; Reid, Proctor P.; Grossman, Jerome H. |title=[http://www.nap.edu/catalog.php?record_id=11378 Building a better delivery system: a new engineering/health care partnership] |publisher=National Academies Press |location=Washington, D.C |year=2005 |pages= |isbn=0-309-09643-X |oclc= |doi= |accessdate=}}</ref> and the [[Agency for Healthcare Research and Quality]]<ref>Valdez RS, Ramly E, Brennan PF. [http://healthit.ahrq.gov/portal/server.pt/gateway/PTARGS_0_3882_948220_0_0_18/IndustrialAndSystemsEngineeringAndHealthCare.pdf Industrial and Systems Engineering and Health Care: Critical Areas of Research--Final Report]. (Prepared by Professional and Scientific Associates under Contract No. 290-09-00027U.) AHRQ Publication No. 10-0079. Rockville, MD: Agency for Healthcare Research and Quality. May 2010.</ref> have addressed this topic. | ||
Kano proposes that customers want basic, linear, and attractive qualities.<ref name="isbn0-412-64380-4">{{cite book |editor=Kanji, Gopal K. |authorlink= |author= Kano, N|others= |title=Total quality management: proceedings of the first world congress |edition= |language= |chapter=Upsizing the organization by attractive quality creation|publisher=Chapman & Hall |location=London |year=1995 |origyear= |pages=60-72 |quote= |isbn=0-412-64380-4 |oclc= |doi= |url= |accessdate=}}</ref> Kano proposes that basic expectations are subconscious unless they are not met. On the other hand, attractive qualities are supraconscious and lead to delight when they are met. | Kano proposes that customers want basic, linear, and attractive qualities.<ref name="isbn0-412-64380-4">{{cite book |editor=Kanji, Gopal K. |authorlink= |author= Kano, N|others= |title=Total quality management: proceedings of the first world congress |edition= |language= |chapter=Upsizing the organization by attractive quality creation|publisher=Chapman & Hall |location=London |year=1995 |origyear= |pages=60-72 |quote= |isbn=0-412-64380-4 |oclc= |doi= |url= |accessdate=}}</ref> Kano proposes that basic expectations are subconscious unless they are not met. On the other hand, attractive qualities are supraconscious and lead to delight when they are met. | ||
Revision as of 22:33, 12 October 2011
In health care quality assurance, total quality management, also called continuous quality management, is "the application of industrial management practice to systematically maintain and improve organization-wide performance. Effectiveness and success are determined and assessed by quantitative quality measures."[1][2]
One goal is to reduce clinical practice variation.
The Institute of Medicine[3] and the Agency for Healthcare Research and Quality[4] have addressed this topic.
Kano proposes that customers want basic, linear, and attractive qualities.[5] Kano proposes that basic expectations are subconscious unless they are not met. On the other hand, attractive qualities are supraconscious and lead to delight when they are met.
References
- ↑ Anonymous (2024), Total quality management (English). Medical Subject Headings. U.S. National Library of Medicine.
- ↑ Shortell SM, Rundall TG, Hsu J (2007). "Improving patient care by linking evidence-based medicine and evidence-based management.". JAMA 298 (6): 673-6. DOI:10.1001/jama.298.6.673. PMID 17684190. Research Blogging.
- ↑ Fanjiang, Gary; Reid, Proctor P.; Grossman, Jerome H. (2005). Building a better delivery system: a new engineering/health care partnership. Washington, D.C: National Academies Press. ISBN 0-309-09643-X.
- ↑ Valdez RS, Ramly E, Brennan PF. Industrial and Systems Engineering and Health Care: Critical Areas of Research--Final Report. (Prepared by Professional and Scientific Associates under Contract No. 290-09-00027U.) AHRQ Publication No. 10-0079. Rockville, MD: Agency for Healthcare Research and Quality. May 2010.
- ↑ Kano, N (1995). “Upsizing the organization by attractive quality creation”, Kanji, Gopal K.: Total quality management: proceedings of the first world congress. London: Chapman & Hall, 60-72. ISBN 0-412-64380-4.