Information overload

Introduction

Information overload is assumed to have increased significantly in organizations as a result of the computer revolution from the mid-twentieth century onwards. The situation is thought to have been exacerbated by the expansion of the Internet from academia into the business world, by the development of the World Wide Web and, even more recently, by the explosive expansion of mobile (or cellular) telephony.

Definition

Wilson (19..) has provided definitions of information overload as a personal phenomenon, and as an organizational phenomenon: at the personal level, he defines information overload as:

a perception by a person (or observer) that the information associated with work tasks is greater than can be managed effectively, and a perception that such overload creates a degree of stress for which the coping strategies are ineffective;

and, at the organizational level, as:

a situation in which the extent of perceived individual information overload is sufficiently widespread within the organization as to reduce the overall effectiveness of management operations.